Staying Relevant For The Zombie Apocalypse

Posted on by Christina Hamlett

nice-night-to-shoot-zombies

Most people who know me are unlikely to put my name in the same sentence with zombies, especially in the context of designing book covers. My style tends to embrace architecture, nature, Art Deco and sometimes a splash of unabashed whimsy. Yet when a colleague recently asked me if I could come up with something for his Romeo and Juliet riff in which the star-crossed lovers team up against the ghoulish undead, I heard myself say, “Sure! Why not?” Not only was it a chance to expand my mental margins (and get paid for it) but also to explore the correlation to today’s businesses needing to stay relevant in a mercurial marketplace.

In a nutshell, no matter how well a particular approach to your services and products has served you in the past, nothing courts obsolescence faster than the belief that the status quo will continue to work in the future.

Take restaurants, for instance. When customers began paying more attention to what they were eating, savvy restaurateurs recognized the need to tweak their menus to reflect nutritional information, calorie-count, heart-healthy choices, gluten-free, sugar-free, vegan, low sodium, no trans-fat, etc. Longstanding cooking techniques such as fried, breaded, battered and glazed began giving way way to grilled, roasted, broiled and steamed. Depending on the cuisine, there has also been a downsizing of plate and portion size to trick the mind into feeling “full.”

Another example is the landscape design business. Southern California homes that once boasted lush green lawns have now turned to a combination of drought-resistant plants and ground cover, artificial turf, and bark, brick and decorative rock – lawn alternatives which 21st century landscapers have had to step up and accommodate in order to stay viable.

Own a brick-and-mortar shop? Many have already transitioned to an online or hybrid presence in response to their customers’ desire to have 24/7 access, not have to deal with holiday crowds and parking lots, and addressing the escalating fears that being out in public places such as urban malls isn’t nearly as safe these days as it used to be.

Even publishers of books, magazines and newspapers are making the shift to electronic platforms in concert to the way today’s readers like to read. Given the fact that 30 percent of trade paperback and hardcover books end up in landfills, the evolution of ebooks and self-publishing reflects not only a “green” environmental solution but also a way for authors to exercise more control over their intellectual property, accrue higher royalties and get their books on the market much faster than via traditional channels.

With these examples in mind, what has your own business done to reinvent itself in the past year? The past five years? The past decade?

The following are some considerations which should be at the top of your To Do list:

  1. Study your competition’s unique selling points. What can you do to (1) emulate their successful platform and (2) differentiate yourself in attracting the same clientele?
  2. Explore new ways to keep your existing clients and customers happy. Engage them in the process by letting them know their opinions count. At the end of the day it’s much easier and less expensive to retain loyal fans than it is to pursue new ones.
  3. Become a lifelong learner. Educate yourself (and your employees) on industry trends by attending seminars/webinars, reading new business books and trade publications, tuning in to podcasts, and expanding your social media network.
  4. Update your business image. Whether it’s a creative retooling of your website, a redesign of your corporate brand, an expansion of your existing services and products, or doing seasonal window displays to catch the attention of passersby, it’s the Bright Shiny Object Syndrome that makes people curious to discover something new.
  5. Invest in new technology that will allow you to manage your time and delivery systems more efficiently. You may also want to invest in the expertise of a marketing coach to guide you in maximizing your resources, identifying ways to diversify, and reach potential consumer groups you might not have thought of.

It also goes without saying that survival is ultimately contingent on the mindset to take risks, to try things you’ve never done, and to stay absolutely and positively fearless. Your business adversaries may not be zombies but they will indeed eat you alive if you’re not prepared to stay one step ahead of them.

 

 

Website Wonderland

Posted on by Christina Hamlett

 

July 2016 monitor with truckDuring the 1980’s, I was always asked if I had a business card so that prospective clients could call me. In the 1990’s, the question became, “What’s your email address so I can write to you?” By 2000, both of these queries were replaced with, “Do you have a website?”

There’s no question that websites have evolved into a highly popular tool for showcasing products and services, providing customers with 24/7 access and attracting media pros seeking interesting stories to put in front of their readers and viewers. That websites are so commonly in vogue today prompted an associate of mine to recently remark that whenever she hears a business doesn’t have an online presence, she can’t help but wonder if (1) if it’s really a legitimate entity or (2) it’s just too lazy to embrace the technology.

Obviously neither assessment is a fair one to make if you don’t know anything about the company or its reputation. In the first place, the existence of a website isn’t an ironclad guarantee of authenticity, nor is there a correlation of authenticity based on how slick/polished/glam the screen looks or how many moving parts there are to seduce your senses. Many an aspiring model or screenwriter, for instance, has been taken in by bogus agencies and production companies that use eye-popping graphics, persuasive language and effusive testimonials that sometimes have no basis in truth. Secondly, the absence of a website could be either a planned decision on the part of management to focus on traditional advertising or a reflection of temporary confusion on how to build a website from scratch.

If you want to avoid the expense of hiring someone to build it for you (and if you don’t count yourself among the computer-savvy), the good news is that there are plenty of software programs, books and online resources to painlessly walk you through the process. The bad news, though, is that an amateur-looking website won’t do you or your company any favors; in fact, it could be worse than not having a website at all.

Once you have it up and running, the challenge is then to keep it interesting enough that visitors will keep returning to see what’s new. To accomplish that, you need to think of your website in terms of a car dealership. Let’s say, for example, that you drive past the same lot twice a day on your commute to work. If you always see exactly the same line-up of cars out front, there will quickly come a point that you no longer bother to even glance in their direction. Since the owner of the dealership can’t afford passersby to be indifferent to the inventory, s/he routinely rotates the vehicles. “Wow!” you exclaim one day. “Was that orange truck always there? I wonder why it never caught my eye before…”

The reality is that the orange truck was always there but just parked in a different place. Once you notice the orange truck, you’re going to start paying attention again and wondering what other kinds of vehicles are available for sale.

The same principle applies to websites. Even if you’re simply reshuffling the contents and changing the color scheme, you’re laying the groundwork to drive repeat visitors to your door.

Excerpted from MEDIA MAGNETISM: HOW TO ATTRACT THE FAVORABLE PUBLICITY YOU WANT AND DESERVE (Available on Amazon in paperback and Kindle)

Tuning Out the Naysayers

Posted on by Christina Hamlett

headphones

History has given us no shortage of dreamers whose friends and foes were probably quick to say, “I told you so!” whenever one’s defiance of convention resulted in fizzles, flops and failures.

  • The eighth time was the charm for R. H. Macy after his first seven businesses went belly-up.
  • As a youth, F. W. Woolworth wasn’t allowed to wait on dry goods customers at his first job because his boss said he didn’t have any sense.
  • Fledgling author Dr. Seuss was rejected by 27 publishers before someone finally decided to give his stories a chance. Jack London tops that rejection count with 600 “no’s” before he got his first “yes.”
  • Henry Ford went broke five times before launching a car company that finally found success.
  • Elvis Presley was fired after his debut performance and advised to go back to driving a truck.
  • Long before he gave the world The Happiest Place on Earth, Walt Disney was fired by a newspaper editor who told him he lacked imagination and good ideas.
  • The Wright Brothers went through years of failed prototypes until they came up with a model that literally got off the ground.
  • Vincent Van Gogh sold only one painting during his lifetime and yet kept at it because – well, he really liked to paint.

The lesson here is that if any of the visionaries on this list had caved to the pressures of the bliss-blowers and shelved their dreams in deference to a well-lit, safe and predictable path of ordinariness, what a loss it would have been to the generations that followed.

So it is as well with aspiring sole proprietors. If you have the aptitude for your chosen field – coupled with the patience and ambition to learn how to make your ideas work in a commercial context – the world is truly an oyster of your own making.

Just make sure your shell has enough layers of insulation to drown out the noise of everyone pounding on it and saying you should be making something else.

 

Excerpted from Office for One: The Sole Proprietor’s Survival Guide (available on Amazon in paperback and Kindle)

Scattered Thoughts With Intermittent Brainstorms

Posted on by Christina Hamlett

December 2015 image

If you want your business to stay viable, visible and competitive in the coming new year, it’s essential that your staff not only have a sense of ownership in that process but also be invited to show you what they’ve got in terms of untapped creativity and problem-solving skills. Unfortunately, it’s all too easy for a risk-averse manager to use “If it ain’t broke, don’t fix it” as an argument to discourage initiative. By the time the breakage occurs – sometimes irreparably – the chance is often lost to hear solutions that may have been floating in the hallways all along and yet were never actively solicited.

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Thinking Outside the (Suggestion) Box

If the drop-slot of your employee suggestion box is crisscrossed with cobwebs, it’s time to embrace a more interactive approach to feedback. Distribute questionnaires (with an option for anonymity) to gauge staff satisfaction levels with working conditions, procedures, policies, and perks/privileges. Demonstrate that you’re actually receptive to input by publishing the results in your company newsletter and using them as your talking points for the launch of a brainstorming task force. This strategy works well if the size of your organization precludes a full group meeting or if you’ve observed that workers are hesitant to speak out with suggestions for fear of rejection or reprisal.

Thought Bubble Diversity

Within any goal-oriented group – be it TV sitcom writers, nonprofit volunteers or corporate committees – there are typically four personality types: leaders, creative thinkers, analysts, and pleasers. If all the participants in your think-tank session are drawn from the same quadrant, don’t hold your breath for progress to ensue. Why? Because functionally they will cancel each other out: the leaders will grapple for power, the creative types will bounce off the walls, the analysts will scrutinize everything to death, and the pleasers – too timid to offend anyone – will assume the role of bobblehead yes-men. Likewise, if you’re exploring new ideas which will impact multiple departments, the reception to those ideas upon implementation will be a lot warmer if each division had a rep involved in the planning stages.

Forbid Podium-Hogging

What do brainstorming meetings and elementary school classrooms have in common? They are either a scene of cacophonous pandemonium in which everyone talks at once or a setting wherein a handful of know-it-alls dominates the discussion and intimidates the rest into silence. For a brainstorming session to be effective, you must not only brush up on Robert’s Rules of Order (http://www.rulesonline.com) but encourage full participation as well. To get the conversation started, make sure everyone has a clear understanding of The Problem. In other words, what, exactly, are they there to solve? Next, have each participant write down his/her solution to the problem on a folded slip of paper and put it in a bowl. Each “anonymous author” idea is then drawn forth and written on a whiteboard for everyone to see. Start with the first idea listed and ask each participant’s opinion regarding that idea’s merits and flaws. Set a timer so no one is allowed to hog the stage with a filibuster. Rebuttals and interruptions are not allowed when someone has the floor. Ideas that accrue a higher number of negative hash tags are erased. Once you have gone around the entire room, start the process again, gradually whittling down the list – and incorporating modifications – until you arrive at a solution that everyone can agree with.

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As energizing and empowering as these brainstorming techniques can be, however, an absence of sincerity – coupled with an unwillingness to compromise – is the quickest way to kill esprit de corps. Whether you’re requesting fresh ideas and then stealing them, trivializing contributions or ascribing value based on rank, or asking for input on a decision you’ve already made, it won’t take long for employees to start keeping their best thoughts to themselves or, worse, giving them to your competition.

Wherever you are in the world, here’s to a joyful holiday season and a spectacular 2016!

Office for One

P.S. Will this be the year you decide to go into business for yourself? If so, you’ll want to add Office for One: The Sole Proprietor’s Survival Guide to your wish list. Available on Amazon in paperback and Kindle, this indispensable resource is perfect for any entrepreneur who wants to go it alone without getting lonely.

 

 

Mrs. Shinn Makes a Spectacle

Posted on by Christina Hamlett

Mrs Shinn130

Sad but true: Not everyone tasked with planning a corporate retreat, a class reunion or a charity fundraiser has the business acumen to generate excitement and actually make it a success. Some fall into the job by default (i.e., “You’re the most recent hire so you have to do the annual fill in the blank campaign”). Others are guilted into volunteering (i.e., “Don’t you care about the plight of endangered muskrats?”). Some see the title of “organizer” as a fast track to the popularity that has previously eluded them (i.e., “They’re finally going to know my name.”). Then there are those who shamelessly wrest command on the basis of their social clout; would anyone in River City, for instance, challenge the entitlement of Mayor Shinn’s wife to direct the Ladies Auxiliary Dance Committee?

All of these scenarios have one thing in common: If the person in charge has invested either too little heart or way too much ego, the event will probably fall flat.

Let’s start with corporate off-sites. Like a summons for jury duty, it’s always a mandatory event. And – like jury duty – “mandatory’ is not synonymous with “fun.” While it’s time spent away from the office, the work will continue to pile up in one’s absence and, thus, create a stressful return. Depending on the venue and duration, it’s time spent away from one’s family as well. This, in turn, disrupts the home-life routine and fosters grumpiness. Lastly is the question of why corporate off-sites are even necessary. According to the pricey facilitators brought in to run them, it’s all about team-building and the loopy premise that group hugs, tearful disclosures, and role-playing games will cause everyone to suddenly become besties when they’re back at the office. Seriously? I have yet to see this happen.

Even if your participants aren’t a captive audience and can exercise free will insofar as attendance, five critical considerations should go into the event planning process:

Incentive aka “What’s In It For Me?”

Your employees, classmates or prospective donors are more likely to embrace your vision if they can see a correlative benefit to their own lives. Will it provide them with exciting networking opportunities? Will they glean knowledge on how to achieve their goals? Will they be served an incredible meal? Will they feel better about themselves for supporting a cause that’s dear to their hearts? Never lose sight of the fact that your event likely has plenty of competition for your participants’ attention. If it’s something that’s going to take them away from their loved ones, cause them to miss another event scheduled for the same weekend, or require them to ask for time off from work in order to fly or drive, it will always be easier for them to RSVP with a “no” than a “yes.”

Affordability

The current economy has given rise to a whole lot of belt tightening. In the business world, the use of teleconferencing, webinars and podcasts has proven to be a cost-effective alternative to physically sending staff members out of town. If it’s daunting to think about paying for a large group’s transportation, lodging and meals, consider hosting a virtual event that takes place on a technology platform instead. For events in which prospective participants are paying out-of-pocket (i.e., a writers conference), be sensitive in developing a pricing package that is realistically within their reach. You might also offer an “early bird special” in which those that register by a certain date can do so for a lower fee.

Accessibility

A colleague of mine is skipping his upcoming college reunion. Although it’s a landmark decade – and, accordingly, a steadily shrinking alumni – the reunion committee chose a venue that is 75 miles from the closest airport and has no nearby hotels. Further, it didn’t put any thought into a formal, themed program beyond a no-host bar and just sitting around. In a nutshell, the only attendees that have thus far signed up are the committee members themselves (who didn’t want to travel outside the comfort zone of their home zip code). Whether your own event is scheduled for a few hours, overnight or a weekend, you need to address factors such as (1) how do participants get there, (2) where do they park, (3) is there a shuttle service, and (4) will the hotel offer a group discount.

Weather Or Not

I used to belong to a national writers group that held their annual conference every July. Unfortunately, there aren’t that many places in the U.S. that are particularly enjoyable that time of year. Nonetheless, quite a few events do get planned for June-August, the primary draw being that attendees with families can build a vacation around it without having to take the kids out of school. If it’s the peak season at your intended locale, it’s going to be more expensive. If it’s off-season, you can usually score some perks. And, of course, never schedule your event around or near a major holiday or three-day weekend where your attendees will have to contend with heavier traffic.

Feedback

If it’s going to be a recurring event (i.e., the annual Founders’ Day Social), it’s essential to find out what worked (i.e., the music), what didn’t (i.e., Mrs. Shinn’s Grecian Urn Tableau), and what everyone would like to see next time around (i.e., more food). Make it as easy as possible for participants to share their two cents. MailChimp.com, for example, lets you create a free, online survey without your respondents having to go find an envelope and a stamp. While backend feedback is useful for future improvements, it’s just as valuable to ask for input prior to an event’s implementation (i.e., “Where should we hold our first auction?”). If, however, you reject every idea that’s presented and, instead, go with whatever you wanted to do in the first place, don’t expect such decisions to be met with feelings of unmixed delight and esprit de corps.

*****

My savvy guest bloggers this month include:

How To Increase Employee Engagement on ‘Dirty Jobs’ – By Dana Barker Davies

Were You Born To Do Something Great? – By Marlon Smith

Reduce The Complexity When Franchising Your Business – By Brian Keen

The Science of Social Media – Better Engagement/Better Measurement – By Sam Reader

Making More Spaghetti Stick To The Wall

Posted on by Christina Hamlett

Spaghetti

“Hi there! How’s it going? I just discovered your website and I have to say it’s really great. The content really shows that you’re the best in the industry. I’m sure you receive hundreds of emails like this but mine is the one to pay attention to because with the introductory SEO package I can offer you and your awesome sales team, you’ll be driving even more customers to your store and excellent products!”

Any guesses how long it took me to hit the “delete” key on this ground-floor opportunity?

For starters, I wasn’t personally addressed by name, nor was the name of the website referenced. Flattering to know the sender thinks I’m the best in the industry…and yet doesn’t identify what my particular industry is. And while it’s true indeed that I receive hundreds of emails making the same glowy promises of global exposure, where exactly is this store stuffed to the gills with trendy merchandise supposed to be? For that matter, who’s on my awesome sales team? I should take them to lunch.

Like many a salesperson on the hustle, it’s the old “Let’s just throw a big plate of spaghetti against the wall and see how much of it sticks.” While now and again an accidental noodle and some sauce might get someone’s attention, it’s more often than not an enormous waste of pasta (and probably broken plates). To make matters worse, they never even think of varying the recipe before they’re skipping off to the next wall, thus perpetuating a messy cycle of trial and error.

Let’s apply this for a moment to writers. A colleague of mine was recently lamenting her history of copious rejection letters. Her style, I learned, was the scattergun approach of ignoring submission rules and simply sending out the same manuscript to every magazine she could think of. While an impersonal “Dear Sir or Madam” photocopied letter should never be cause for tears, I asked what she did about the ones where an editor actually took the time to offer some constructive advice. “Oh, I just need to find the right editor,” she dismissively replied. In other words, “I like my spaghetti recipe exactly the way it is and I refuse to change it for anyone.”

In the arena of sales, how much do you really know about your customers’ interests, needs and wants? Do you really expect them to take seriously any mass-produced “Hi there! I’ve been thinking about you” letter that was stuffed without any thought into an envelope or distributed with even less thought via an electronic mailing list? Do you ever consider when you throw your spaghetti that some of your customers might be vegetarian? Or gluten-intolerant? Or on a tight budget and unable to afford artisanal marinara? Are you averse to switching up or swapping out ingredients just because “this is the way we’ve always done it”?

Takeaway lesson: Whatever you think you’re saving by doing generic, one-size-fits-all advertising may actually be costing you much more than you realize in terms of building customer trust and a belief that you sincerely care about what they’re really hungry for.

*****

Here’s my line-up of stellar guest bloggers this month:

Giving Back Made Easy – by Lee Romano Sequeira

How Your Name Is Your Most Important Brand – by Rainier Fuclan

Challenging The Disconnect Between What Science Shows And Business Does – by Linda Ray

5 Ways to Simplify Scheduling During a Busy Season – by Brett Duncan

Building a Culture of Health at Start-Up – by Jill Gambaro

 

I’ll Be In My Virtual House If Anyone Is Looking For Me

Posted on by Christina Hamlett

Tiny Space Artist Loft

When you’re working in a job that you’re not keen about – and working for a boss you think is a doofus – there’s nothing glacially slower than the hands of an office clock. Will it never be lunchtime? Will it never be time for a break? Will it never, ever be time to go home?

Back in my 20s and 30s, the one thing that sustained me during the interminable days of boredom was the fact I always had something exciting to look forward to after work and on weekends; specifically, rehearsals and performances in community theater productions. Even when I was doing something mindless like filing correspondence, processing travel claims, or organizing the supply room, the best way to “get out of myself” without physically leaving was to mentally review my lines, think about favorite shows I had done, and plan menus for upcoming cast parties. To the casual onlooker, I looked completely content doing the most mundane tasks – the secret being that the contentment derived from thoughts which had nothing to do with work. A critical component of this mindset, of course, was also embracing the view that none of these jobs defined who I was as an individual; they were simply the means to an end of keeping bills paid. Nor did I ever stray from the belief that one day I’d be working for myself and not watching a clock at all.

When that wish came true and I became a full-time writer, I discovered something interesting about myself. Although I’m sure I always suspected I’d work harder as a sole proprietor and put in far more time than I ever did as someone else’s employee, maintaining a balance between home and work is a particular challenge when they’re both under the same roof; i.e., the temptation to answer a phone even if it’s “after hours;” the tendency to talk about work ad nauseum at the dining room table; the “just one more email” before bedtime. Although I’m much better at dialing back and keeping to a workday schedule than I was when I started, I’m also the first to admit I usually eat lunch at my desk and forget to take breaks unless my Chief Canine Officer reminds me she wants a walk.

We don’t think of stress as an impediment to creativity, yet stress can creep into the psyche if we don’t purposely plan for activities to alleviate it. Yes, that’s right – plan. While it may sound silly to block out increments of time throughout your home office day – and even put reminders on your daily calendar – it’s much too easy to let that down-time routinely slip away. For me, the stress-busting takes the form of two activities that have absolutely nothing to do with writing or consulting. The first is playing my upright grand piano for 20-30 minutes – usually Broadway show tunes that put me in a singing mood. The second is my architectural design software which allows me to dabble in original floor plans, color schemes, furniture layouts, etc. It’s amazing what wallpapering a virtual room, swapping out fireplaces, “planting” trees and flowers (and, of course, imagining the families that might live there) can do to reframe my thinking and make me feel as if I’ve just returned from a mini-vacation.

I also make it a point not to put any computer or telephone icons in my virtual houses…just in case anyone figures out how to interrupt me for something that can easily wait until I come back.

Here’s my line-up of stellar guest bloggers this month:

Information Technology Considerations for Your Business Plan – by Rich Silva

Protect Your Creation – Intellectual Property Tips – by Cathryn Warburton

How To Stop Your Business From Starving – by Robert Coorey

It’s True! Mentoring Pays! – by Susan Bender Phelps

Need some extra help taking stress out of your life? I recently had the pleasure of chatting with Dr. Annika Sorensen, author of My De-Stress Diary – 52 Effective Tips for Less Stress and More Peace of Mind. I liked her book so much that I actually keep a copy of it permanently on my desktop. Here’s the link to her feature interview: https://fromtheauthors.wordpress.com/category/dr-annika-sorensen/

Help Wanted

Posted on by Christina Hamlett

Blog Image

Back in the days when I worked in state government, I always viewed summer with a mixed sense of anticipation and dread. Summer was the season of interns, the season when the floodgates would open and spill forth dozens of cattle-call applicants in their late teens and early twenties. Although these positions were unpaid, it was management’s vision of a win/win scenario: the interns would get work experience to put on their resumes and the rest of us would get a cadre of malleable minions to do the filing, open mail, stock supplies, and run errands.

While now and again we’d delight in finding a true gem who had the skill sets, initiative, and leadership qualities that could one day translate to a full-time job with us, the majority of them were clearly not the sharpest knives in the drawer. Among them:

  • The one who threw out any mail that personally didn’t look interesting to her. (She asked me why we never got fashion magazines or People.)
  • The one who filed all the travel claims under “S” for “someone who took a trip.”
  • The one who took over an hour to deliver a file to an office located on the same floor. (If we had traced his footprints, they would have looked like Billy’s from a Family Circus)

As the saying goes, good help is hard to find. Bad help (which is worse than no help at all) can take years off your life, cause costly mistakes and jeopardize your reputation. While government agencies and nonprofits have no problem doing shout-outs for extra pairs of hands, a lot of sole proprietors I’ve known over the years are not as willing to admit they’re getting overwhelmed. A part of it, I think, is that they want to maintain the image they’re completely in control (albeit exhausted to the point of collapse). They’re also cognizant of the reality that in the length of time it takes to train a helper how to do something – or correct how the helper did it totally wrong – they could easily have just done it themselves.

Whether you’re looking to go the intern route for short-term projects or planning to one day expand your small business and put out the call for prospective employees, it’s critical to have a clear sense of what you want, how much supervision you want/need to provide, and what the participants can potentially gain from the experience of working with you. The more “ownership” they feel they have in the process and the outcome, the more pride they’ll take in paying attention and doing their assignments well.

These same elements apply to situations where you’re subcontracting with local vendors to provide services (i.e., catering) or outsourcing product-oriented tasks (i.e., assembling goods) to an off-site team an ocean away and with whom you have no physical interaction or quality control mechanism. While you may have the highest trust that everyone is doing what they’re supposed to, the bride whose flowers aren’t delivered on time or the client who receives 500 logo key chains with the company name misspelled isn’t going to mad at your helpers; they’re going to be mad at you for allowing that mistake to happen in the first place.

*****

Here’s the lineup of my guest contributors this month:

Take the Sting Out of Stress When Moving Offices – by Zachary Rook

And, Or, But – How to Handle Objections – by Julie Garland McLellan

How To Design a Marketable Signature System – by Ling Wong

Using Lists to Draw Web Traffic and Media Attention – by Mickie Kennedy

The Business of Being Creative

Posted on by Christina Hamlett

Painter

Several years ago at a party someone asked me what type of business I was in. “I’m a writer,” I replied. “No, I meant for a real job,” she said. Despite the fact I’ve been a full-time wordsmith for some time and earn a good income from it, her response wasn’t an uncommon one. When you have a career that pays you to have fun, it somehow flies in the face of conventional wisdom – and parental nay saying- that you’re just not treating the concept of “work” seriously enough.

Unfortunately, I’ve encountered a number of aspiring writers, artists and musicians that are apologists for their own talent, boxing themselves into the category of hobbyists on the argument that they haven’t been discovered yet. To support themselves until that day arrives, the salary they draw from being employed by someone else often becomes the excuse to avoid thinking about how they’re going to be their own boss.

This is a self-defeating mindset on several levels, the most important being that if you’re not treating your creative endeavors as both a brand and a business right now and spending the time and money to be successful, no one else will invest in your dream, either.

Even if your passion is currently in the part-time/evening/weekend stage:

  • Do you have a well defined marketing plan?
  • Do you have a presence on social media?
  • Do you hold regular staff meetings with yourself?
  • Do you set weekly goals?
  • Are you willing to cut poorly performing divisions (i.e., low-paying markets)
  • Do you research what your competition is doing?
  • Do you really know who your audience is?
  • Are you staying abreast of current trends and technology?
  • Do you constantly look for ways to repurpose/reinvent/recycle past projects into exciting new ones?
  • Do you reward yourself when your one-person team does well?

Creative types are also the least likely to pay attention to what they have to pay in taxes or what types of business expenses are allowable as deductions.

Herein are six tips to lessen the pain of tax season (and possibly avoid an audit):

  1. Even if you haven’t made the transition to a full-time creative (and your relatives still refer to this quest as your “little hobby”), it’s critical to treat your craft like the professional enterprise it is. If you don’t have one already, there should be a designated “home office” space in which you can perform, uninterrupted, the principal tasks relevant to your biz. If this space is used exclusively and regularly for that purpose, you may be able to claim a tax deduction for costs associated with its maintenance (including utilities and repairs). Note: If your art/music/writing really is a hobby, the deductions you claim can’t exceed the total amount you have earned.
  2. When you work for someone else, a lot of deductions come out of your paycheck before you ever see it – the largest of these typically being state and federal income tax. If you’re a freelancer, the responsibility to estimate these amounts is up to you. For every check you receive, set aside approximately 25 percent of it so you won’t be caught short when annual taxes are due. If you’re bringing in large sums of freelance money on a regular basis – as opposed to occasional dribs and drabs – you’ll need to make estimated tax payments every quarter.
  3. Familiarize yourself with what’s a legitimate business expense and what’s not. If, for instance, you’re writing a biography about Beethoven, you’re likely to show up on a tax auditor’s radar if you went out and bought yourself a grand piano for $100,000 to just sit in your living room and inspire you. On the other hand, a $2 pair of earplugs so you can immerse yourself in Ludwig’s world of silence would qualify as a research tool. Other deductible expenses include resource materials (books, periodicals, tapes), office equipment and supplies, business insurance and licenses, membership fees, conferences and subscriptions, telecommunications, photocopying and postage, and marketing. Travel, meals and entertainment may also be deductible if there’s a verifiable correlation to your business.
  4. Keep detailed records and receipts for everything you plan to claim as a business-related expense. And no, we don’t recommend throwing everything into a shoebox. Set up an Excel file or purchase an accounting software program to judiciously log every money transaction that comes in or goes out. Create a back-up file and store it somewhere other than where you keep the original.
  5. Don’t toss your rejection letters. Yes, yes, we know they’re painful reminders that someone didn’t like your work and you’d just as soon rid yourself of the evidence. When you’re just starting out, however, this paper (or email) trail of correspondence serves as proof that you have actually been trying to hone your craft. Otherwise, that pricey new computer you’re claiming as a business expense could raise suspicions that you’re only using it for games and watching cat videos on YouTube. Keep in mind that you have to be earning something from this creative endeavor and that it has to be more than what you’re trying to claim on deductions.
  6. Hire a professional who is well versed in the tax laws and filing requirements specific to freelancers home-based small businesses. Even if you’re as savvy with numbers as you are with words, tax preparation can be stressful. (And really now, shouldn’t you be putting your brain to better use thinking of a plot for your next book or the subject of your next painting?) If you do try to go it alone, second-guessing what’s allowable, what isn’t and which form to fill out could get you in trouble. FAQs can be found on your country’s tax authority website along with a help line to speak with an expert.

*****

Here’s the line-up of this month’s guest bloggers:

Can Introverts Excel at Publicity? – by Marcia Yudkin

Level the Playing Field Using Sponsored Content – by Roger Wu

The Anatomy of a Killer Facebook Ad – by Jasmine Batra

 

 

 

One Size Does Not Fit All

Posted on by Christina Hamlett

 

One Size

In my line of work, I often hear from authors who have written a novel, memoir or theatrical production and want my advice on how to adapt it to a different medium, typically a screenplay. The rationale behind this isn’t just that movies represent the gold standard of fame and fortune; it’s the perception that if an idea is really spiffy, it should be able to shine in multiple venues.

Hollywood, of course, is replete with examples of why this isn’t true. How many times, for instance, have TV shows that were popular in their heyday been expensively repackaged for the silver screen, only to flop miserably? Likewise, how many adaptations of your favorite books have turned out to be a disappointment because the director’s vision wasn’t the same plot that played in your head while you were reading? And who among us doesn’t have a friend or family member who pens hilarious emails but would be a total deer in the headlights if s/he were encouraged to pursue a career in stand-up comedy?

How can these variations fail, people wonder, when the source material had so much going for it?

Individuals and organizations tend to view media outlets in a similar, one-size fits-all context. Because these entities are all in the business of promoting products, services and events, it’s not uncommon to assume that their procedures, timeframes, expectations and rules of etiquette are interchangeable. The small business owner who is accustomed to submitting newsy notes to a weekly newspaper on Monday morning for publication in that Thursday’s edition is, thus, thrown for a loop to discover that magazines and trade journals have lead-times of several months. The bloggers whose comfort zone has always been a casual chat with virtual fans may be daunted by the inherent structure of doing a live show, despite their familiarity with the topic. Even something as commonplace as email – a ritual that most of us take for granted – is foreign turf to those who have never learned how to type nor mastered the skills to type particularly well.

The fact that today’s media opportunities can arrive in any size, shape or format makes it incumbent upon you to stop clinging to yesterday’s outdated practices. When the chance to tell the world who you are comes knocking on your door, your ability to respond with confidence, flexibility and professionalism will dictate how smoothly the experience flows and whether you’ll be contacted again in the future.

Suffice it to say, the latter scenario is often based on the spin-off value of what you represent as an entertaining, informative and reliable commodity. It’s not so much how many names and phone numbers of media personnel you have in your office Rolodex but how many of them have your contact information on file. On many occasions, for instance, I get calls from newsletter and magazine editors who suddenly have a spot to fill as the result of another writer missing a deadline or delivering a story that just doesn’t click. Having already demonstrated my ability to write material that resonates with their readership, I’m among the first people they think of to come to the rescue or to liven up a slow news day.

That same strategy is essential in fostering mutual trust with your own media contacts. Be the person they know they can rely on to consistently give them what they want, including fresh ideas for what they may not even have thought they want yet. In the words of Mickey Spillane, “The first page sells your book. The last page sells your next book.”

Never give them a reason to stop reading…and anticipating.

*****

Here’s the line-up of this month’s guest bloggers:

Why Old-Fashioned Media Still Rocks – by Dr. Neryl East

Event Safety and Risk Assessment – by Mike James

Calming the Crisis, or Fueling One? – by Philip Owens

Releasing Your Project at the Perfect Time – by Alijah Villian

Un-Googling the Art of Online Ads – by Ben Bradshaw